FAQs

Helpful hints when you book your event

How far in advance do you need to book?

We work to get everything ordered on time for our clients. In order for things to go as smoothly as possible, we ask for FULL payment and shipping addresses within the following timespans prior to your event: 10 full business days for wine and beer, 15 full business days for other event types.

Shipping

States that can’t accept wine shipments:
Alabama, Delaware, Kentucky, Maine, Michigan, Mississippi, Montana, Utah, South Dakota. For Kentucky, we can make shipments to Louisville and Lexington happen for an additional $50 per location. For Maine, this would be an additional $50 per location charge.
States that can receive only NON-ALCOHOLIC mixology kits:
Alaska, Arkansas, Hawaii, North Carolina, Ohio, Tennessee, Michigan, and Utah.
States that can’t receive beer shipments:
The beer kits do not ship to Alaska, Arkansas, Hawaii, Kentucky, Mississippi, and Utah.
States that can’t receive spirits shipments:
Alabama, Arkansas, Kentucky, Mississippi, Rhode Island and Utah
We work with a variety of spirits partners, each providing different offerings for different states. We can guarantee everyone will be drinking the same type of spirit, but the producer may vary based on state.
Bottles Nation works with partners who ship out all of the goods after the orders are placed by our team. We DO NOT physically ship any wine, beer, or cocktail kits.
We provide tracking information for all of our deliveries, which are provided by the third parties’ shipping methods. In real-time. Wine shipments are sent via FedEx ground. If you would like to expedite your FedEx delivery, please add $25 to each address in your order.
Should there be delays or national events out of our control, we are NOT responsible for late shipments that are delivered after the date in which we were told they would be delivered to you.
Because of the volume of orders we are processing, we typically do not accept additional addresses after the full list of addresses are accepted. There are times when we can take in more addresses after the cut off. We cannot guarantee that these new addresses will receive their goods on time. We will offer you expedited shipping, but cannot guarantee that things will arrive on time.
Bottles Nation is not responsible for incorrect addresses sent to our team. We also are not responsible for re-routing shipments based on incorrect addresses. Our White Glove service will do everything possible to potentially reroute the goods after they leave our partners’ hands.
We are not responsible for orders being delivered late by our partners and/or the shipper(s) they use.
We are not responsible for people going on vacation, or not being available to pick up their order. We are also not responsible if someone else signs for an order delivery.

Cancellations
In the event of a cancellation, the flat fee can only be used as a credit towards a future event. In the event your goods were already paid for and ordered, we cannot provide a refund for the goods, as they are already in route from our partners.

Extreme weather

There may be times that, based on weather conditions and forecasts, you will need to pay an additional fee to protect the integrity of your goods from extreme weather. Bottles Nation will openly communicate this necessity, should it arise. Beer and wine are most affected by extreme weather.
Bottles Nation is NOT responsible for items that arrive damaged due to weather.